Refund policy

Refund Policy

Last updated: September 25, 2026

At GALVERN LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

We sell digital educational guides designed to help beginners work with air-dry clay, understand basic construction techniques, explore shape and texture, create decorative home projects, and finish completed pieces.

Because our products are delivered electronically and may be accessed shortly after purchase, different refund conditions apply compared with physical products.

1. Company Information

GALVERN LLC
EIN: 98-1974103
8206 Louisiana Blvd NE Ste A 9345
Albuquerque, NM 87113
United States

Email: contact@galvernll.com
Phone: +1 (505) 627-3636
Website: galvernll.com

2. Products Covered

This Refund Policy applies to all digital products sold through galvernll.com, including:

Beginner air-dry clay guides
Clay construction guides
Shape and texture guides
Decorative clay project guides
Clay finishing and painting guides
Downloadable PDF ebooks
Digital project instructions
Checklists and reference materials
Digital collections and bundles
Related educational digital content

All products are delivered electronically unless expressly stated otherwise.

3. Digital Products

Because our products are digital and may be made available immediately or shortly after successful payment, purchases are generally considered final once the digital content has been delivered, accessed, or downloaded.

Refunds may nevertheless be available in the circumstances described in this Policy or whenever required by applicable law.

Nothing in this Refund Policy excludes, restricts, or limits any mandatory consumer right that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the laws applicable to a customer's purchase, certain withdrawal or cancellation rights may apply.

Where permitted by applicable law, such rights may cease once delivery of digital content begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end the applicable withdrawal or cancellation right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a different digital product from the one purchased.
The digital file is corrupted or cannot be opened.
The download or access link does not work.
You did not receive your digital product after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund, replacement, cancellation, or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical or delivery issue by providing a replacement file, corrected download link, or reasonable technical assistance.

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds when:

You simply change your mind after purchasing.
You no longer want or need the guide.
You have already accessed or downloaded the digital content.
You purchased the wrong guide despite clear product information.
You did not read the product description before purchasing.
You expected physical clay, tools, paint, supplies, printed books, or other materials not included in the purchase.
You do not personally like the writing style, diagrams, projects, examples, or teaching approach.
Your finished clay project does not look exactly like an example shown in the guide.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact us.

Where appropriate, we may:

Send a new download link.
Resend the purchased guide.
Provide a replacement file.
Correct an access issue.
Provide reasonable technical assistance.

If a technical problem on our side prevents us from supplying the purchased product and cannot reasonably be resolved, a refund may be issued where appropriate.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a technical, delivery, payment, or access problem.

This 14-day period relates only to reporting customer service issues.

It is not our response time and does not reduce, replace, or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@galvernll.com

Where available, include:

Your full name
Email address used for the purchase
Order number
Product purchased
Purchase date
Brief description of the issue
Screenshots or supporting information where appropriate

10. Response Time

We aim to review and respond to refund requests and customer service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, any duplicate charge will be refunded to the original payment method.

12. Incorrect Digital Products

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product.

If we cannot provide the purchased product, a refund may be issued where appropriate.

13. Unauthorized Transactions

If you believe a transaction was made without your authorization, please contact us promptly.

We may request reasonable information necessary to identify and investigate the transaction.

Nothing in this section limits rights available through your bank, card issuer, payment provider, or applicable law.

14. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once GALVERN LLC has processed a refund, the time required for the funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

Third-party processing times are outside our direct control.

15. Air-Dry Clay Disclaimer

Our guides provide general educational information about working with air-dry clay.

Results may vary depending on factors including:

Clay brand and formulation
Moisture content
Thickness
Joining method
Drying conditions
Temperature and humidity
Paints and finishes
Customer experience
Individual technique

GALVERN LLC does not guarantee identical results for every customer.

16. Material Limitations

Air-dry clay products and formulations vary.

Unless the exact clay, paint, sealant, or finishing system used is expressly confirmed by its manufacturer for a specific purpose, finished pieces should not automatically be considered:

Food-safe
Watertight
Waterproof
Heatproof
Oven-safe
Suitable for direct contact with flames
Suitable for holding food or drink

Customers should always review and follow manufacturer instructions.

17. Drying and Cracking

Air-dry clay may shrink, crack, warp, separate, or develop surface imperfections during drying.

Our guides provide methods intended to reduce common problems, but we cannot guarantee that every piece can be completed without cracking or other material changes.

18. Decorative Use

Projects described in our guides are primarily intended for decorative or light household use unless expressly stated otherwise.

Customers remain responsible for determining whether a finished item is suitable for its intended use.

19. Tools and Safety

Air-dry clay projects may involve:

Cutting tools
Craft knives
Sandpaper
Paint
Sealants
Adhesives
Incense
Other craft materials

Customers are responsible for:

Following manufacturer instructions.
Using appropriate ventilation where necessary.
Handling tools safely.
Using suitable protective equipment where appropriate.
Keeping unsuitable materials away from children and pets.

20. Incense Holders

Where a guide discusses an incense holder or similar project, the finished piece should be used cautiously.

Incense should be placed on a suitable heat-resistant surface, used with appropriate adult supervision, and never left burning unattended.

21. No Professional Qualification

Our guides are designed for recreational and beginner craft use.

They do not provide:

Professional ceramics certification
Accredited art or craft education
Professional pottery qualifications
Professional product-safety certification
Commercial manufacturing approval

22. No Guarantee of Results

Purchasing or using our guides does not guarantee:

Crack-free results.
Professional-quality objects.
Identical results to examples.
Specific improvement within a fixed period.
Commercial success.
Financial results.
Professional qualifications.

Individual results vary.

23. Fraud and Abuse

GALVERN LLC may refuse a refund request where there is reasonable evidence of fraud, false information, intentional abuse of this Policy, repeated misuse of refund requests, unauthorized redistribution, or attempts to obtain digital products without legitimate payment.

Each request will be evaluated individually and subject to applicable law.